IT Technician I, II, or III

Job Description

Job Announcement
Position: IT Technician I, II, or III Open: 04-20-26
Location: White Earth RTC Close: 05-01-26
Pay: $21.44, $22.51, $23.64 DOQ Benefits: Full Status: Full Time

The White Earth Reservation Tribal Council is currently seeking a qualified applicant who will be responsible for this position will be the tier 1 Level of ensuring the continuity of computer system services and helpdesk tickets for computer software products, modify and repair hardware and resolve.

Position Out Comes:
• Will be responsible for computer systems assembly, computer and accessories deployment, and software installations to local and remote locations.
• Ability to answer end user’s questions in person, through email, or via telephone to diagnose and resolve hardware, software and network issues.
• Install and perform major repairs to hardware and peripheral equipment following manufacture’s standards.
• Install hardware for network connectivity such as Cat5/Cat6 cable and Point-to-Point wireless devices.
• Travel to remote locations on and off the White Earth Reservation to perform service and support.
• Performs other duties and responsibilities as required or assigned.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Knowledge, Skills and Abilities:
• Knowledge of and ability to apply White Earth Reservation Tribal Council and the IT department policies and procedures.
• Knowledge of troubleshooting workstation issues with users in person, on the telephone, or through remote desktop connections.
• Strong understanding of Microsoft Windows Operating Systems and Microsoft Office 2013/2016/365.
• Skill and experience in creating and presenting both written and verbal material.
• Ability to effectively handle and prioritize tasks, frequent interruptions, and details with accuracy.
• Ability to resolve basic service recovery issues and understand when to escalate to the next level.
Qualifications:
• Associate's degree in a technology related field or (4) Years of experience in IT Support Tech II
• Bachelor's Degree in a technology related field or (4) Years of experience in IT Support Tech III
• IT Certification Preferred.
• Must have a valid MN Driver's License and proof of insurance for travel between sites.
• Must pass a criminal background check and drug screening.

Mail Applications to: White Earth Reservation Business Committee
Attention: Human Resources
P.O. Box 418
White Earth, MN 56591
Download Applications at: www.whiteearth.com

EEO with Native Preference
A Drug Free Workplace – Tests for alcohol and illegal drug use may be required prior to and during employment
Background Checks performed

P.O. Box 418 | White Earth, Minnesota 56591 | Tel. (218) 983-3285 | Fax (218) 983-3641