Certifier/Eligibility Worker

Job Description

JOB ANNOUNCEMENT
Position: Certifier/Eligibility Worker Open: 06/04/26
Location: Food Distribution/Ranch Close: 06/18/26
Pay: $18.52 Per Hour Benefits: Full Status: Full time
Under general supervision of the Food Distribution Manager, this position is responsible for performing a variety of tasks related to the determination of eligibility of clients for the Food Distribution Program.
Position’s outcomes:
Process and determine eligibility for Food Distribution Services
• Interviews clients to obtain and verify the necessary information received from clients.
• Explains application procedures to individuals and answers questions of individuals on how to complete the application forms.
• Determines eligibility on a case-by-case basis and explains to the client how their eligibility was determined for certification.
• Communicates program requirements and assists program participants in understanding how to maintain eligibility
• Communicates program time limits, expectations and other program requirements to the client.
• Communicates with SNAP and other Food Distribution agencies to prevent dual participation.
• Makes home visits to shut-in customers.
Data entry and documentation requirements
• Re-determines eligibility, records and evaluates personal and financial data to determine eligibility for food services
• Maintains complete and accurate records on client's eligibility
Responds to costumer rights and responsibilities in compliance with Federal requirements.
• Informs the clients of their Civil Rights and Fair Hearing policies.
• Responds to the clients of appeals and other legal rights.
• Prepares case for appeal hearings, documenting the actions taken by the Agency and provides testimony at the appeal hearing.

Knowledge, Skills and Abilities:
• Knowledge of the demographics and geography of the White Earth Reservation.
• Knowledge of office procedures, practices, equipment and software programs.
• Knowledge of multiple complex computer systems.
• Knowledge of interviewing techniques and skills in conducting interviews.
• Knowledge of program rules, regulations, benefits and methods of determining eligibility.
• Knowledge of community resources such as emergency housing, food, social services and diversionary assistance programs - - - Skilled in basic math for data entry and the ability to calculate figures and percentages.
• Skilled in customer service and the ability to interact with internal and external customers with tact and diplomacy.
• Skill in communicating, in written and verbal form, with a culturally diverse clientele.
• Skilled in Data entry and keyboarding.
• Ability to establish and maintain effective working relationships with clients, public, co-workers and agency administration.
• Ability to effectively explain income procedures to recipients
• Ability to handle frequent procedural changes and client personal and financial crises.
• Ability to organize work, set priorities, makes decisions and work independently under stress.
• Ability to be objective/non-judgmental.
• Ability to accurately and rapidly process detailed information.
• Ability to establish and maintain accurate and systematic records.
• Ability to express ideas clearly and ability to comprehend and follow complex written and verbal instructions.
• Ability to communicate effectively, both orally and in writing. Ability to maintain accurate and systematic records.
• Ability to maintain confidentiality.
• Ability to maintain a clean facilities atmosphere.

Qualifications:
• High School diploma or GED with two (2) years of clerical experience in a social services/human services agency.
• Must pass criminal background check and drug screening.
• Must have a valid MN Driver’s License and insurance for travel between sites and other related business.

Mail Applications to:    White Earth Reservation Business Committee
                    Attention: Human Resources
                    P.O. Box 418
                    White Earth, MN 56591
    Download Applications at:   www.whiteearth.com
                    EEO with Native Preference

A Drug Free Workplace – Tests for alcohol and illegal drug use may be required prior to and during employment
Background Checks performed